AL
Albert L

1 reviews | Active since Apr 2022

05 Dec 2022, 13:58

Bad bank to do things online

They take 24 hours to reply to an email .

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Replies (5)
Standard Bank
Standard Bank's reply05 Dec 2022, 14:04
Official
Good Day Albert

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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AL
Albert L's update05 Dec 2022, 14:52
Reviewer Update
I hope it get sorted b4 Wednesday because I have been sending same documents for 2 weeks now and it’s today they tell me that my request has been rejected because my statement is not visible, now am a bad employer because of you guys
Standard Bank
Standard Bank's reply05 Dec 2022, 14:59
Official
Good Day Albert

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

KInd Regards 
Standard Bank Hello Peter Team
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AL
Albert L's update05 Dec 2022, 15:24
Reviewer Update
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Standard Bank
Standard Bank's reply05 Dec 2022, 15:34
Official
Good day Albert 

Thank you for getting back to us.

We will share this feedback with our team.

We will get back to you.
 

Kind Regards 

Standard Bank Hello Peter Team
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