Bad bank service

I have been a client of standard bank for over 10 years. Their service is poor. My check card expired 3 months ago. Went to the branch to report that the machine swallowed my card. Due to the expire date. I had to wait for 2 hours in the line to speak to someone at enquiries. It took me another hour just to apply for a cheque card that they should have automatically send if their systems were efficient. Went back after 2 weeks to collect my card the lady said the card did not arrive. Went there again yesterday. Waited for 3 hours in the line. Only to find out the card was never even ordered. The inconvenience, incopitants is so unbelievable. To top it all off there was no sense of apologizimg. As if they are giving us a free service. Oohhh I'm so disappointed by the service we get in this country. Bad, bad, bad. Even if you pay for it.