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Gerrit O
1 reviews | Active since Nov 2015
16 Feb 2019, 11:22
Bad bank service
I'm writing a complaint on behave of a family member. She experienced bad service from the Graaff Reinet branch. Her sister send her money and at the branch they couldn't assist her because they understaff and the lady who works with payments are off. This was for an emergency and also to be embarrass like this was really uncalled for. To wait for Monday was not part of the plan. She is an account holder and never assume her bank would disappoint her like this
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Standard Bank's replyOfficial
18 Feb 2019, 10:31 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Niyaaz Jardine Complaint Resolution Centre
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Standard Bank's reply18 Feb 2019, 10:31
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Niyaaz Jardine Complaint Resolution Centre
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*** (fax)
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*** (fax)
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