TN
THANDEKA N

1 reviews | Active since Mar 2015

26 Mar 2015, 12:01

BAD BANK SERVICE

I WENT TO PICK UP A CAR FROM ONE OF THE CAR RENTALS AT THE AIRPORT, UNFORTUNATELY MY CARD WAS DECLINED THEN I WENT TO STANDARD BANK TO ENQUIRE AS I HAD ENOUGH MONEY IN MY ACCOUNT TO COVER THE RENTAL. I WAS TOLD BY THE CONSULTANT THAT MY LIMIT IS ONLY R2000 ON THE SAVINGS BLUE CARD AND THAT'S HOW IT IS AND I WONT BE ABLE TO INCREASE THE LIMIT AS ITS THE MAXIMUM LIMIT, I ASKED WHY IS THAT AND WHY WAS IT NOT COMMUNICATED SHE JUST TOLD ME I MUST OPEN UP A CHEQUE ACCOUNT, REALLY? AT THAT MOMENT DO YOU THINK I HAD TIME TO OPEN A CHEQUE ACCOUNT WHICH I KNOW I DON'T QUALIFY TO APPLY FOR . SHE WAS NOT HELPFUL AND SHE HAD A VERY BAD ATTITUDE. I LEFT THE BANK AND I WENT TO ANOTHER BANK TO OPEN UP A NEW BANK ACCOUNT AS I NEEDED THE CAR DESPERATELY, I WAS ASKED BY THIS BANK TO BRING PROOF OF ADDRESS WHICH I DIDN'T HAVE WITH ME BUT THEY ADVISED ME TO GO TO STANDARD BANK AND GET A BANK STATEMENT REFLECTING MY ADDRESS, I WENT BACK TO STANDARD BANK I WAS TOLD THAT I CANNOT GET A STATEMENT WITH REFLECTING MY ADDRESS THAT WAS THE LAST STRAW. I HATE STANDARD BANK I DON'T WANT ANYTHING TO DO WITH THIS BANK.

0
Replies (1)
Standard Bank
Standard Bank's reply27 Mar 2015, 13:17
Official
Hello brenda74,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***