RE
Ros E

1 reviews | Active since Jan 2010

18 Mar 2015, 12:32

BAD BANK.

Last week we went to Standard Bank Fourways Crossing in an attempt to move our account from Sandton to Fourways Crossing. This meant time out of our business but after having visited on a Saturday there is absolutely no point. - Hundreds of people queueing and far too few consultants. When we got to reception on the first floor we were told we could not be helped s the power had gone down. A bank without a generator?!<br> <br> We then explained that we cannot move our accounts between branches without the Manager's approval. HA Ha. we don't have a Manager and asked him to give us contact details for Sandton Branch. As the computer brain was resting he could not help us at all. The last time we went to Sandton Branch, their offices were not even there anymore so how do we find them. Maybe a tracing agent.<br> <br> This morning I tried for almost an hour to contact Sandton Branch. A terrible waste of time because Standard Bank is the invisible bank surrounded by voice directives to anything but what you want.

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Replies (1)
Standard Bank
Standard Bank's reply19 Mar 2015, 09:11
Official
Hello Rosamunde,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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