BAD BAD VERY BAD SERVICE

<p>I have been dealing with Standard Bank since 28 April 2017. I app**** for an increase in my rcp which I the very same day within 1 hour called back and cancelled as the repayment was too high. I was told they were closed telephonically. I went into the bank on Saturday the 29 April 2017 and was told they are not able to assist me as this is done from Johannesburg and I had to contact the lady Pertunia that helped me. I contacted the lady via email serveral times and got NO RESPONSE. I called in several times and nothing. Then I found the Client Resolutions ********** 101. Wonderful guy Kabelo tried to assist me. Petronella then called me back after I had to phone them to say what is going on and she told me she was working on it etc etc. Then eventually I was told it was cancelled but even though I app**** for R 7800 increase they had transferred R7200 to my account BUT WHEN THEY HAD TO TAKE THE MONEY BACK THEY TOOK R7800 STATING THIS WAS PAPERWORK AND CHARGES ETC ETC. I am so angry I LET IT SLIDE BUT DEMAND That now that they got r600 out of me just put EVERYTHING BACK TO WHAT IT WAS MY SAME OLD INSTALLMENT AND TAKE BACK WHAT THEY GAVE ME . STANDARD BANK now have their money back and an additional R600 for ONE DAY OF PAPERWORK and now they have gone ahead and taken a new installment from me instead of my NORMAL R1720 THEY HAVE TAKEN R2314.00 FOR WHATTTTTT!!!!!!!!!! Petronella has not called me back and sorted anything out as she has promised this is distigusting service. I AM BEYOND ANGRY NOW - i want to close my account - i cant anymore i just cant!</p>