mR
marabye R

1 reviews | Active since Jun 2015

04 Jul 2017, 03:39

Bad bad services and misrepresentation of information

<p>I closed my standard bank end off May, to my surprise everyday I get messages that my account is overdrawn,how does this happen because when I went to the branch in bayside to close I was asked to deposit funds so that their can close the account due to service fees and the system did not allow, which I then did and after asking is that the only amount that I need to pay to have the account closed..so am so upset and not prepared to pay those that overdrawn fees and I asked when closing the account..so now am be harassed with smses for an account that I closed on May..so someone must pay those fees not my fault that people can do their job...bad service indeed hence I moved banks..</p>

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Replies (2)
Standard Bank
Standard Bank's reply05 Jul 2017, 08:10
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply10 Jul 2017, 10:07
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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