AC
Adriaan C

1 reviews | Active since Oct 2018

30 Jun 2025, 18:56

Bad BAD service Standardbank

Im a private banker with standardbank for a couple off years already and every month on the 25th i change my salary with Standardbank forex. I have never ever experienced such bad service from Standardbank I have changed my money June 25th and up to today now money in my account. This is completely unacceptable as tomorrow the debit orders will go off and also my other financial responsibilities with no money from Standardbank in my account due to the incompetence. I have send email after email *** AND PPB***. With the same reply use these ref number for further communications and No answer. My feeling is that standardbank is keeping this money and earning interest on it. its happening with me and other standardbank clients that i know. I need a letter from standardbank that will state its there problem and that i will not get a bad name due to there incompetence or some other reason Adriaan Cronje

0
Replies (4)
Standard Bank
Standard Bank's reply01 Jul 2025, 07:15
Official
Dear Adriaan

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***
AC
Adriaan C's update01 Jul 2025, 23:27
Reviewer Update
Its is now the 2nd of June and still now help no contact number no letter from Standard bank.And the worst of all my money still not in my account and in Standard bank account
Standard Bank
Standard Bank's reply02 Jul 2025, 06:53
Official
Dear Adriaan

Thank you for reaching out to us.

We have flagged this matter with the consultant dealing this matter.

We will be in touch with further feedback.


Kindest regards
Standard Bank Hello Peter Team 
***
AC
Adriaan C's update03 Jul 2025, 18:58
Reviewer Update
My money is still not in my account and still in Standard bank forex account.
I will find out more but now its becoming ******** in my eyes.
This is totally unacceptable and *********** from Standard bank Forex
Please if somebody is ready this review line can you please advices me on what steps i can take. Standard bank put me in a very bad situation without and explanation or letter from them
I need help