NV
NADIA V
1 reviews | Active since Dec 2012
05 Mar 2019, 11:07
Bad bad service from a bank
I have app**** for a personal loan on my cell phone app on Wednesday 27 February 2019 seeing that I have an account with them. They phoned me back to do the application. I forwarded a statement with my address on. I have been trying to get hold of them since Thursday I keep on for 20-30 min when I do get through they keep on escalating the call but no one phones me back. I have put in a call me back and also a complaint but still no one has phoned me back. It is almost a week now. This is really bad services I was planning to bring my business account over to them but after this services I am really not sure that I want this type of service from a bank.
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Replies (2)
Standard Bank's replyOfficial
05 Mar 2019, 11:12Hi Nadia
Thank you for posting your comment.
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Mar 2019, 11:12
Official
Hi Nadia
Thank you for posting your comment.
Thank you for posting your comment.
We apologize for the inconvenience and undue frustration, this has caused.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
07 Mar 2019, 14:23Dear NADIA DAWN
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply07 Mar 2019, 14:23
Official
Dear NADIA DAWN
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***