Bad bad service and not professional

Item: Standard Bank
Rating: 1
Author: Thama N

I am ****ed to the last degree, I have a personal loan with standard bank. they decided not to deduct month end, made numerous calls quiring and they told me they cant manually deduct again. i asked for the account number and they didn't provide me one. yesterday I woke up to an SMS that I am handed over to some lawyers. Like was it my mistake that you decided not to deduct and all my efforts just went to nothing trying to get you to deduct money and requesting the account number. after so many years I think I am ready to leave this bank.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

06 Jul 2022, 08:23

Hi Thama

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply06 Jul 2022, 08:23

Official

Thama N's updateReviewer Update

06 Jul 2022, 11:10

How are you on top of it if you now sent me an sms that you suspended my account after I have made a payment.

Thama N's update06 Jul 2022, 11:10

Reviewer Update

How are you on top of it if you now sent me an sms that you suspended my account after I have made a payment.

Standard Bank's replyOfficial

06 Jul 2022, 11:57

Good day Thama

We sincerely apologize for the inconvenience in this regard.

We will follow up with our team and we will get back to you.

Thank you

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply06 Jul 2022, 11:57

Official