Bad, bad service and *********** staff at Standard Bank

I took my 97yr old mother to the Vaal mall branch yesterday to help me log into her bank account as she never receives statements. Agnes helped me but we weren't able to get a suitable password. She knew my mother was there and I told her she has only recently come to stay with me. She said I could try at home and if I have a problem, she will be there next day to help. I did have a problem and got to the bank before 11. No Agnes. After a long wait the lady told me my mother has to come in and fill in forms to consent that I may have signature rights on her account. I told her my mother had been in yesterday after a doctor's appointment and can hardly walk. I was told that is the only way. Then it turns out Agnes is at the back and if I insist to see her, I had to wait. I waited another hour in a bank that was basically empty all that time. I went to inquire about Agnes again and was told she's coming. Still she made me wait another 20 mins. I could see her peeping to see whether I was still there. When she eventually came at nearly half past 12, she was unapologetic and arrogant. I told her she could've helped within 5 mins and gone back to whatever she was doing instead of leaving me there for over an hour. No other bank staff offered to help in all that time either. Then she told me to bring my mother in again, as she couldn't resolve the problem which she reckons is basically my fault. Standard bank Vaal Mall Vanderbijpark has arrogant, unhelpful and *********** staff. Their attitude is rude and unacceptable, so get yourself another bank!