1 reviews | Active since Mar 2012
Bad bad service
I open an account, deliver my card to which I have to provide documents to FICA the account. Done and dusted. A couple of weeks pass, they freeze my account. Say it's not FICA'd go to bank do all the necessary. Sorted. Following Monday I can't use my card because it's been blocked. I phoned prior to using it because it was a large amount, call Centre says no problems all good, no limit on card. Doesn't go through, I have to do an eft. I the. Phone bank again and they can't help me, have to go back to bank. Do that, then I try to use my card at Spar and won't accept, I can draw money but not swipe. Phone again, bank says card is blocked, need to go through to ***** division. ***** division says card has no swipe limit. Have to go to bank to sort it out. I'm sorry but to have to go to the bank 4 times in two months to sort out ******* on a new account is simply unacceptable. No one can help. Bad bad service. Seriously, I thought FNB and Nedbank were bad but this takes the cake.
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We apologize for any inconvenience and frustration caused.
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Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
