BAD BAD SERVICE

I app**** for an 'estate late \ acc on 4Feb2016 at 11am - at the time the business consultants(who are the only ones that can open the acc) was at meeting since the morning - which I was not informed about.<br> Another employee helped me with sorting out the paperwork , in preparation for a consultant to open the account on system.Standard Bank went onto a new system on 8th Feb2016 and since then its apparently impossible for an account to be openend.I 've had such frustration and aggravation with the incompetence and excuses from Standard bank - I've phoned the central tele line too numerous to mention - held on to be put through to Thibault Square - finally after 15mins I 'm told - sorry there is no answer at the branch. I've gone to the branch 3-4 times already , ,spoken to Lucas and all I get is that the new system is still not allowing them to open accounts - this was still Friday 12Feb16.I was promised a phonecall today before lunchtime and still I'm waiting. I've lodged a formal complaint via the website - feedback said I must give them till the 15Feb16 , today I received email - 'THEY ARE STILL WORKING ON A RESOLUTION \". UNACCEPTABLE BEHAVIOUR STANDARD BANK"