Bad bad service

Bad bad service. I got an email to invite me to apply for the access bond facility on my home loan. I was even phoned. I complete all the forms and sent it back and the accees bond facility was opened. With R9000.00 available. I opened an account to transfer this funds, but keep showing R0.00 available. I phone 12 days, every day, went to the bank and they phoned, everyday I was promise within 24 hours it will be available. At last I said I want to talk to a manager, only to find out it is block because of debt review I was on almost a year ago. But every person I phone at the home loan office said it cannot be held against me. I really feel they make a fool out of me. Send me an email to apply, phone me, load my access facility, only to laugh in my face because I was on debt review a year ago. And bought a brand new car after debt review. Like someone said on top, if there was a 0, that would be the one.