BAD BAD SERVICE

Dear Standard CEO

It’s so unfortunate that again I have to write a complaint about a bad service I have received from Standard Bank (Mega Branch in Kimberley). The first week of July 2019 I went to open a Business Account and Trust Account at Mega Branch Kimberley- Standard Bank when I arrived to the Branch I was told at the front desk that Ms Sylvia Manong ( Business Banker) only accepts appointments however for the month of July she is fully booked therefore I need to comeback in August. The lady at the front desk also told me the system of making appointments in August will stop. It’s first come first serve. Subsequent, In August went bank to same branch to see Ms Sylvia Manong I was told she is not available she on training for three days therefore I can’t be assisted. Now this the second time no assistance. Today (date 05/11/2019) I went back to Sylvia at 10:15am to open the Trust Account I was told at the front desk she busy with her first client for the day and she can’t assist me because she only takes one client a day, so I must come back at 8:30am tomorrow. This is absurd ridiculous! So three consecutive time with no assistance (4 months ) I went as far as escalating my grievance to the Manager of the Branch also she did not assist me. I waited for her in those bench for morE than 40min she never came to attend to me. We this kind of bad service this is a slap at face of Kimberley community. I wanted to open my Trust Account with Standard Bank because my bond is financed with Standard Bank. But due to this bad bad service this leave with no choice to go to another Financial Banks to open the account.