Bad bad service!!

We opened a savings fixed account with my friends in January fixed till January 2019. Due to financial constraints we needed to withdraw the money today. As we opened the account at the maponya mall branch we went back there! Earlier on I had called the contact centre to be sure of the process. I was told a minimum penalty fee of 400 would be deducted from us after calculations. Only to get to the branch and be told we need to put in 32 days notice. And could not be shown our statement. This is unacceptable and appaling to be refused our own money!