Bad bad service.

Hi As a group, you might be strive for good customer experience, but that might not be the case with the people you have in your employ, and in my case the person dealing with my application. Maybe it is because the person has dealt with people buying way more expensive than I am and this fell on his desk and they feel it is not worth their time. But the way he is treating this is very much uncalled for. The consultant finally rep**** to me, probably after you have him a heads-up, to ask for a bank statement, that I have sent two previous emails to ask if the ones I sent were okay. I sent the statement as requested, asked for acknowledgement of receipt and confirmation. I have not heard from the person since yesterday, just to tell me if my applications has been submitted (other banks have been doing this) for consideration. At a certain point, one feels when a person is not committed to a cause, and I feel that this person is not. So I ask again, can please have someone who is willing to assist take over this application. I am not happy with my current consultant.

I honestly think you guys have failed to service me. And it is appalling!!!!!!

It is not enough just to respond, however you also need to solve the issues. Can you find out what is the hold up with the rates review guys. I have been submitting comparative quotes and they are not saying responding to the consultant with clear messages, thereby getting her into trouble.