DVdb
Diana Van den berg

1 reviews | Active since Aug 2016

10 Sept 2016, 08:09

Bad bad service

<p>I have been banking at standard bank for a number of years now, i am.shocked at the useless bad service they give to customers, i was retrenched 2 months ago, went in to hand my papers as i owe on a credit card and a house , they send my papers to credit card division and till this day not one person called me to tell me the insurance is paying my credit card!!!!!! Im suppose to smell this! I had to look on my statement to see if they paying or not ! </p> <p>And to top it off they called me once to discuss my homeloan and since then they keep calling my moms place and tell her im not ansering my phone! Which is total bull**** as they havent bothered to call me at all again.</p> <p>I am goin to move to another bank sometime soon!!</p>

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Replies (4)
Standard Bank
Standard Bank's reply12 Sept 2016, 10:10
Official

Good day Diana Van Den Berg

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply16 Sept 2016, 15:38
Official

Good day Diana Van Den Berg

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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*** (fax)
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DVdb
Diana Van den berg's update19 Sept 2016, 11:13
Reviewer Update

Thank you it is now resolved

DVdb
Diana Van den berg's update03 Oct 2016, 11:08
Reviewer Update

Seriously!! I send an email on the 25 september and no reoly!! Seems like standardbank only sorts out your problems on hellopeter!!!!!!!