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suprisepe S

1 reviews | Active since Oct 2016

11 Oct 2016, 15:51

Bad bad poor service and horrible attitude at standard bank the glen branch

<p>I have been waiting for an hour to cash a cheque and the teller who was assisting me told me I can not cash the cheque as they can not get hold of the banker and I asked her surely there has to be someone else who can help and she answered unfortunately there is nothing she can do. So pathetic and unexpected of such a big bank the back office lady refused to divulge her name sighting in my view stupid reasons. It rooks us again almost 10 mind waiting at reception which is unmanned . Terrible terrible and unacceptable for a bank with such a reputation </p>

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Replies (2)
Standard Bank
Standard Bank's reply12 Oct 2016, 08:57
Official

Good day Suprise Pembere

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply14 Oct 2016, 09:12
Official

Good day Suprise Pembere

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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