WZ
Wynand Z

1 reviews | Active since Jan 2019

20 Oct 2020, 08:23

Bad Bad Nad

To whom it may Concern, I send a message on the 12th of October 2020. This is after I send emails to *** and tried to contact them for the support they offer.

I then received a message back on the 12th of October 2020 stating that the matter has been escalated and they will be in contact. Well surprise surprise we are now on the 20th of October 2020 am I have not received as much as an email from you guys.

I don’t know what is happening in standardbank but something is seriously wrong.

It is very easy at the end of the day, if you don’t want to help me tell me to F off and I know where I stand and I know what to do next. I have been a loyal client of yours for years, if you take the time to check up on that and if it really matters to you.

I don’t know what to say other that I am so disappointed in the service I am experiencing.

That being said it’s now up to you to inform me if you are willing to help or they’ll me to get stuffed.

Any feedback is better than being ignored.

0
Replies (1)
Standard Bank
Standard Bank's reply20 Oct 2020, 10:26
Official
Dear Wynand Van Zyl

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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