JV
Jennifer V
1 reviews | Active since Apr 2010
29 Nov 2019, 10:13
BAD BAD CUSTOMER SERVICE - STANDARD BANK LEGAL SPECIALISED COLLECTIONS
I have been trying to get Standard Bank - Legal Specialised Collections to respond to me on a query. They IGNORE my requests. I have sent a number of emails as I can not call their toll free number, as I am out of the country. Now they don't respond, but if I missed a bond installment, I am sure they would reach me in a million ways!!
I have also sent a complaint to the Standard Bank Complaint line but still not response. So now I bring it to Hellepeter!
I will be rating their sister division Home Serve very highly as they always respond on time.
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Standard Bank's replyOfficial
29 Nov 2019, 21:22Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Nov 2019, 21:22
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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