BAD BAD Customer Service

The customer service at Standard bank is really annoying now. I have sent a message to the Standard Facebook page explaining that someone sent the money to my account by mistake and I explained that there is a problem with my account that is why I cannot do the transfer myself.

Since then I have been asked questions back and forth without any solution. I clearly explained the need to transfer the money back since the sender contacted me. She is not at fault with what is happening with my account all I need is for her money to be reversed back to her account but no one seems to care enough to assist me with this. The person who called from the Standard bank told me that since the money was sent to my account it is mine and I can do what I want with it. She had no remorse at all, she did not care that the poor girl needs her money back.

And on their facebook page they said they can transfer it back but instead of doing it they are asking me questions I already answered. Standard Bank please sort out this matter today.