BAD BAD BAD SERVICE

My blue bean credit card was swallowed by the ATM as it expired - okay i should have checked - my spare funds was in this account and I could not access it as my internet profile was cancelled due to this and I finally received a new card. I have battled now for weeks on end, visited the nearest branch which is an hour away and been on the phone for hours. I have an internet profile for my access account and I have an internet profile for my blue bean card. I need this to be on one. If I phone I get transferred from one dept to the next. Not on. Previously I have one access profile and that is all I want now. I want to be able to do transfers and payments and not pay via beneficiary with takes days to clear. Please sort out the mess you caused and phone me back a.s.a.p