1 reviews | Active since Sept 2016
Bad bad bad
So disappointed, my phone died with my app in it and i was in the process of applying for the cellphone contract at the restaurant connected to WIFI when apple requested a bank statement. I tried to login to standard bank web with no luck. Authentication had to be done on the cellphone by approving with the app or scan QR code. My phone is dead and I couldn't login to the banking. I called in for help around 22:00 and the consultant was charging me R40 per month which I refused to pay because I was going to the funeral and I needed every single cent. I tried someone's phone and unfortunately according to Standard bank the device is already registered so I wouldn't login to cloud nor the app using a different phone. I ended up being stuck and worst case I was supposed to travel home and I needed to transfer some cash but my phone was dead and I wouldn't login my app to make a payment to someone around in order to withdraw. I slept in the street.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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