BAD BAD BAD BAD BAD BAD BAD SERVICE

Item: Standard Bank
Rating: 1
Author: junwin J

To try and reverse a transaction you made me authenticate my call 4 times, i spoke to 4 different people. You have policies that penalise the customer. Your telephonic support is terrible. When I am back I am moving my gran and all her accounts to FNB.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

16 Sept 2016, 14:27

Good day Justin Peter Unwin

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank's reply16 Sept 2016, 14:27

Official

Good day Justin Peter Unwin

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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junwin J's updateReviewer Update

13 Dec 2016, 10:26

I ultimately went into a branch to resolve.

Your telephone service is not good at all.

junwin J's update13 Dec 2016, 10:26

Reviewer Update

I ultimately went into a branch to resolve.

Your telephone service is not good at all.

Standard Bank's replyOfficial

13 Dec 2016, 14:36

Good day Justin Peter Unwin

As per your response we shall be closing this review.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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Standard Bank's reply13 Dec 2016, 14:36

Official

Good day Justin Peter Unwin

As per your response we shall be closing this review.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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*** (fax)
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