Bad, bad and very bad Service

I have been reversing monies that have been debited from my account.1. I called in the first time around, i was told that they cannot reverse it and i should call the company, and it was my first call and did that, little do i know that the contact number provided for the company do not work, i google it and got another number that does not work. 2. I managed to reverse other payment from the same company and also " stop request submitted" . The company managed to to debit again, yet now when i check reverse debit, i see reversed " on my account, there's not monies reflecting, i called and spoke to a gentleman on 01/02/2023 and he said he'll charge me R45.00 for reversing it, to my surprise initially i was told that they cannot reverse. I spoke to a nice lady "kaylene hargreaves", then I was charged R45.00 on top of something that reflects on my account as a reversal, so i was charged a reversal fee on top of a reversal. I was told to wait from 24-hour onwards For something that should have reflected in 5 minutes, i know have to wait for more than 24hours, now my kids have to be absent from school because standard bank's security system on their client's account is bad. I emailed her from my transaction that it show that it's reversed, where has it reversed the monies to, since been with STD bank, I have never been happy as the most unhelpful bank. Perhaps it's a bank for millionaire's that get assistance from the bank. I managed to be speak to her Team Leader "Gontse". who promised to callback. I will update what transpired between Gontse and myself...regarding my query