Bad Bad after sales service to your existing customers.

Hi Standard Bank, its me again.

My wife is also Prestage Banking, She called Monday, her private Banker Marsha was not available, the consultant that answered the call could not assist her. than promised a call back.

Tuesday no call back, she called you and was promised a callback again, till today my wife was not called.

Standardbank you very quick to win customers over and upsell them products, but your after service to your existing customers is shocking.

I am still waiting for Ashley Dove to call me, dont worry, me and my wife has lost all hope in your service, I to was promised call backs. Whats the point of having prestige banking when your bankers is never available and no one else can help and if callback is scheduled, its never honoured?

I am waiting on a new card order on an account I opened in March, as the original card you sent me could never be activated, I was told Wednesday that the card was deactivated because you accidently cancelled our account or aomething? I bet you have not ordered my new card as promised, and none of the consultants has called me back.

Its prob also of no use you acknowledge this complaint, as you update that you will look into it, than you never do and you never call back.

Question? Is FNB , Nedbank and Absa a better option.??? I heard Capitec has been glorified in the media?