SK
Salome K

1 reviews | Active since Feb 2012

01 Aug 2016, 11:11

BAD BAD ACCOUNTING

<p>CLOSED ACCOUNT BE REOPENED ALTHOUGH PAID UP LETTER WAS PROVIDED</p> <p> History (several reviews since November 2015)</p> <p>I received a statement for my Gold Card AGAIN today, 30 JULY 2016. Trying to close this account is pure HELL.</p> <p> Here we go again, my GOLDCARD AGAIN is open with a credit AGAIN. This is really driving me crazy. After my bad review on 30 May 2016 this account was closed qoute “Standard Bank has no further claim to this debt" as Mr N. SIthole LETTER DATED 05/05/16</p> <p>I am so fed up. I receive paid up letters and the 2nd next month after closure (closed May reopen July) a closed credit card appears as open account, and AGAIN I must take time to sort this out.</p> <p>This is a complaint lodge for this month!</p> <p> </p> <p> </p>

0
Replies (3)
Standard Bank
Standard Bank's reply01 Aug 2016, 13:48
Official

Good day Salome

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply02 Aug 2016, 11:26
Official

Good day Salome

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********
SK
Salome K's update10 Aug 2016, 09:12
Reviewer Update

Morning,

I did not recieve any feedback on this issue as yet

Regards

Salome