Bad attitudes by consultant

On Saturday 27 February 2016 i went to Baramall Standard bank to reverse unauthorised debit the consultant which i don't know his name told me that he can't reverse the debit at which was debited same day and i must come back on monday i told him I'm working he gave me a paper to sign and i ask what is this he told me is the debit that he will reverse on monday. When i ask him why he didn't explain and he ask me if i have anything to be assisted with or else i must go. When i leave i was dissapointed by the servise he gave me and my heart was bleeding. I felt that this guy doesn't represent the value of the bank his rudeness is very bad to the customers.