bad attitude/unproffessionalsim

on the 19/05/2015 I called standard bank card reinstatement to understand the reasons why my credit card was declined. I spoke to onicah mngadi who never wanted to hear my story and while I tried explaining to her what was happening she just shouted and she failed to put me through her superior as I requested. she is so unprofessional and behaves as if she owns standard bank and she is not a good standard bank brand ambassador . unfortunately she will make u loose business as im done with your institution. she doesn't know her role as customer/service consultant.