Bad attitude,poor training

I was at the Standard Bank N1 City branch yesterday as my business card was declined at a store despite there being funds available. I was attended to at the enquiries counter by Christal. She did some basic check and advised me to phone the Card Division as the card needed an update. I called the Card Division. They informed Reception that the diagnostics needed to be done by the branch as the card was good to use. I was sent back to enquiries. This time the ''consultant'', Joelene, went through some checks and told me to swipe the card. I was then abruptly told that the card was set and \you can go now". I enquired why the diagnostics was not done in the first place"