RM
Robert M

1 reviews | Active since Aug 2017

06 Nov 2018, 09:39

Bad attitude of Standard Bank Consultant online cause they know they don't face customers and their unwillingness to assist always sticking to say Procedure and not Listening to the other People on the other side of the line and they display pure arroganc

Standard Bank is busy taking me from Pillar to Post. My account was closed because it was Overdrawn. My money was paid from SARS and they told me I can only access it after Seven Days unless the Funds are Confirmed they are Legitimate. SARS confirmed with Hartebeestpoortdam Standard Bank that the funds are Legitimate. Now Standard Bank is telling me to wait for 7 days again. This is Bad cause when the Funds came in were R74660 and now they already deducted what is due to them and funds are R67000 but still they are keeping my account Locked. This is Double standards cause if they had concerns with the the funds they should have not even deducted what is due to them and waited for Seven days . This is double Standard which only suit the rich Bank to become more richer and exploits the Poor like me

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Replies (2)
Standard Bank
Standard Bank's reply06 Nov 2018, 11:08
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply12 Nov 2018, 10:50
Official
Dear  Robert Malungane 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been resolved.

Kind regards

Clint Petersen
Complaint Resolution Centre
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