Bad attitude-**** and perhaps drunk at work

I called STANDARD BANK CARD DIVISION-credit card query regarding EAP Limit, i was transfered from one department to the next, one person Megan said that she had system problems and will try and assist me nonetheless, only to waste my time she sounded nonchalant like she was drunk, if her system was giving her problems its understandable but she was swearing at it or me, i dont know 'i could hear her saying the F word in the background, she wasted my airtime and time, asked me security questions regarding my cheque card which i told her that i didnt have with me, and gave me false information regarding my credit card which does not exist, she insists that i have beneficiaries loaded which i dont, it was the worst call ever, and before anyone calls me from STANDARD BANK they need to have listened to my call with this lady and confirm what i am talking about, we call regarding our finances to speak to a drunk person, this is the worst service i have ever received, their service always sucks and i take it cos i have no choice, but today takes the CUP-Thos who can please move to other banks, those thinking of opening accounts should rather not, ITS **** REALLY