Bad Attitude from Standard Bank Agents

I had app**** for restructuring on my car payment loan because I am going through some financial challenges. During the telephone interview yesterday (04 June 2018 09h42) to ascertain whether I could qualify or not, I felt some reservation about revealing my future business plans given it was something I did not want to share or made known to anyone else yet. So I expressed my feelings to I****z T** who is a Credit Customer Assist, his response was that if I do not want to share this detail he could cancel the entire application.

Now I have been a Standard Bank client since 2002 when I had my first salary throughout the relationship I have had ups and downs financially but what I have consistently noted over the years and with displeasure I must add is that Std Bank agents are very very arrogant when the chips of the client they are talking to are down. They like to wield their little powers as demonstrated by Imtiaz who felt I deserved an ultimatum instead of an explanation to ease any anxieties I may have had. I can recall back in 2011 when I went through hard times, the experience was similar (but I cannot recall agent names), the agents who were hounding me were also just as filled with self-importance as our I****z.

This is totally disappointing. It is humiliating to be made to grovel from an institute that you have entrusted with your financial management and which should know better.