Bad Attitude from Elsie

Today I went to Standard bank Sunnypark with my sister and daughter to close an account. After waiting for 2 hours and seeing others who came after us being served, we enquired from an attendant Meisie Sakhoneka who assured us that we would be served next. To our surprise, Elsie did her usual, fetching people from the other side and serves them right in front of us. When enquiring again she told Meisie that we'd left our seats when she called us. Surprising, we had never moved for more than two hours. When we were directed to her workstation, I asked her, \Why are you lying that we had moved from our seats?\" Her response was \"Can I have your account number so I can help you\". I said to her \"We are your customers and we will appreciate a good service from you, the least you can do is apologise\". She repeated loudly that she needs our account number so that she can help us. I told her we will report this to management, she laughed at us, and we noticed that she had removed her name tag just before she sat down to serve us. Fortunately we had already checked that her name is Elsie. My advice to Standard Bank - take Elsie to Customer Service training because she's doing a very bad job."