Bad attitude from branch manager - DISGUSTED!!!!

I am a fairly new customer with std bank. I joined last month. Yesturday 31-3-16 I went to gateway std bank branch as I could not get my requested withdrawal as my card had a limit which I was not aware about. when I went into the bank, I had the worst experience waiting in a queue to be assisted and then when I get to the person to assist, they advised that they are unable to assist me as I didnt have my id document. I was on my way to work so I didnt think that I will need my id for anything. So then I requested to speak to the branch manager and the lady stood outside his office door for 15mins whilst I was getting late for work!! When I went to her, she was rude and told me that he is busy and I will have to wait. When he was done, I went into his office and I spoke a few words expressing my dissatisfaction but he cut me off and told me not to waste his time and I must get to the point of what I want. I explained the situation to him and he showed no empathy. He just refused to help me. I just walked away and used the phone to do the change of withdrawal limit. For being the branch manager and for the way he handled the situation, I think he needs to practise on customer servic