TM
Tidima M

1 reviews | Active since Dec 2016

20 Jan 2017, 13:56

Bad Attitude from a teller and Supervisor in Sunnyside Branch

<p>I went to the branch to deposit money to the UNISA account and I was told by Khensani that, she cannot process the transaction without the banking account. I had only the reference and my student number. I requested to to speak to her supervisor and she asked another teller. She was not taking me serious, i mean am requesting her boss and return she calls her collegue. The reason why i went to the bank without the unisa account number it because in the 05-01-2016 I went to standard bank branch in Kollanade shopping centre. I told the tell that i want to deposit money to unisa and he only requested me to provide him with my student number and reference. Centurion mall branch requested me a reference and student number but in sunnypark they refused to help me. The supervisor at the sunnuside branch (Martin) told me that without the account number they wont help. They were so unprofessional, they were not wearing their NAME TAGS as well.</p> <p>Why other branches dont want the UNISA account number , while other (s) do? </p>

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Replies (3)
Standard Bank
Standard Bank's reply20 Jan 2017, 15:37
Official

Good day Tidima Mojapelo

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply23 Jan 2017, 15:33
Official

Good day Tidima Mojapelo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply27 Jan 2017, 13:29
Official

Dear Tidima Mojapelo

Thank you once again for your posting.

I refer to my email correspondence and you are more than welcome to let me know should you have other concerns.

Kind regards

Clint Petersen

Complaint Resolution Centre

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