LM
Lawrence M
1 reviews | Active since Mar 2009
19 Nov 2019, 12:56
Bad Attitude - Failure To Go Extra Mile
I call standard bank to re-request a bank statement that is missing from the statements that were emailed to me.
When verification was made I am told i am not the registered owner of the account. I request to speak to a manager then the team leader (Jazmin Shongwe) refuses to talk to me saying I should go to a branch.
The nearest branch has been closed as Standard Bank retrenched bus loads of people saying they are going digital but they are failing to help me to find out what could be the cause of failure regarding my request
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
20 Nov 2019, 05:05 Hello Lawrence
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply20 Nov 2019, 05:05
Official
Hello Lawrence
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********