Bad attitude and very poor service!!

I went to Standard Bank yesterday to transfer money from my private account to my business account. Cleo Mabusa assisted me and informed me that the transfer is not possible because the money need to be cleared first and it will take up to 7 days!They refused to do my transfer. I wanted to talk to a manager. Cleo left and I thought she went to get a manager on my request. After waiting a while getting no assistance I went to the help desk and asked the assistant where I can get hold of a manager. He referred me to Lee-Ann on the ground floor. I went downstairs and saw Cleo sitting in an office with the branch manager Monica Yende. The attitudes and looks I got from them spoke for itself!! I had to get hold of our private banker who eventually helped us and he also didn't't understand why they didn't release our money it was cleared and no need for all this drama! Why do we have to go through all this to get your own money? We pay bank fees, we are good customers and this is the way we get treated?? We are def. considering to close all our accounts. I felt mistreated and humiliated and thanks to surveillance camera's they can go and have a look at this ridiculousness