Bad attitude and unhelpfull

<p>We went to Standard bank branch at Stanger Town in KZN on Monday 30th may 2016 to make a dearth claim after my father inlaw passed on, We provided the bank with all the information they required including the date of the funeral as per their requested of which it was the 4th June 2016, They never processed the payment until friday 3rd June 2016 and we needed the money to assist with the funeral arrangements, When we follow up with the claim during that week Standard bank responded to us by saying they haven't been able to get hold of the doctor at Stanger Hospital where the dearth took place to confirm his dearth, Subsequently Standard bank said (us) we should make a plan that the bank gets hold of the doctor, Which simply means we must either bring the doctor to the brunch or make alternative plans that they get hold of the doctor so that they can confirm his dearth, THAT IS UTTER DISGUSTING TO SEE THAT A BANK THAT CLAIMS TO BE THE BEST DOES NOT HAVE A SYMPATHY FOR THEIR CUSTOMERS. how was a money deposited on friday late afternoon assist with funeral aarrangements?</p>