Bad Attitude and Service

I send a secure message on Wednesday 13 May 2015, a lady phone me back Thursday 14 May 2015, telling me she did do some calculations on my account and see i don't have a money in the bank for my request and that she will reverse the limit increase back on Thursday morning after I told her that my father will only deposit money in my account on Thursday morning. Today juts after 7am I received a sms from Standard bank saying the decrease my limit again. Who give this lady the write to make decision on my behalf, going g throw my bank account with her calculations. I also try to make contact with her though the call centre but it even looks like this branch not even taking calls. Wow what a service form a bank I have to trust doing business with!!!! <br> My referenced for trying to get through to the west end branch is ATMSHS9451