Bad Attitude and Poor Service

On the 05/05/2015 I expirienced poor service and bad service from STANDARD BANK (Kingsmead Branch). firstly let me mantion that I'm an prestige account holder but never enjoyed it as every time I ask for an appointment would receive an auto reply that the banker is not available, I than decided not to use it again last year September 2014, Only to findout today that the lady resigned and I was not informed yet the had all my details. This month of April i defoulted on payment for my car once in my life missing a payment of anything, and I made arrangement with the finance department and they were fine with it until the 08/05/15, but than I went for increase in my overdraft limit and I was asked for 3 moths bank statement after waiting 2 hours for help. I than went to fetch them so that they can comply with NCA, so when I produced them I was than now told they can not help me because I'm a prestige account holder I need call the center of which was putted through the line, the on the phone asked questions and he did application than I was told its declined.<br> I than went to speak with manager and explained to him, he was couldn't her nor explain to me, he said he con not overwrite.