Bad attitude and no sense of agency at Standard Bank (branch next to cresta mall)

I have put through ********** transactions disputes at the Standard bank branch next to cresta mall. There were delays with processing them and I had to come in more than 5 times just to ensure that they are processed.

I later received sms's stating that the service request are due on 16.08.2017. To my surprise not all were resolved by Saturday 19.08.2017 when I went to the same branch. I also enquired why the transaction fee for failed debit orders were not reversed (seeing that we all know now that the transactions were **********) and the lady assisting me told that she cannot answer that because she was not the one who processed the disputes initially. She promised to give me a call on monday with regards to the status of the reversal. I still have not received any call from standard bank.

I would like a speedy resolution to these disputes and the applicable reversals (R115.00 for every failed debit order).

I have requested bank statements going further back than 6 months and discover 29 more ********** transactions and wonder if I submit them how long is standard bank going to take to resolve those ones and how many times I'll need to go to the branch.