Bad attitude and mentality

I went to standard bank pine crest centre 25/07 sat , that bank is always full and majority of people is from outskirts of pinetown, contractors etc, so to make things easier I got my own bank statements from the atm, all I needed was a stamp, i still needed to go to another bank, longest queue for enquiries, an attendant came by which was this colored girl, I told her that I just needed a stamp, she said unfortunately I'll have to wait in the queue and she assumed that this was for Sars and i didn't require a stamp, and that there were no shortcuts, over an hour later another lady comes and asks me what I needed, told her just a bank stamp, she then escorted me to one of the consultants to get the stamp, the girl with bad attitude doesn't hey that when the bank is too full the clients with light queries can be assisted in order to reduce the number of people inside, she doesn't even have good answers to questions cos she doesn't give people time and she is not client orientated??