Bad Attitude and jumping the que

Go stand in the enquiry que, and a lovely lady assist us to see if we are in the right place. We finally get to the front, and the 'lovely lady' brings someone who was to the side on the phone with no bank staff member assisting, to the front of the que. <br> <br> We said that he should go to the back of the que, after all we also had my elderly mother and my baby waiting for us, and all I need is a debit order set up. The 'lovely' lady was then very rude to my husband and when we asked for the manager, Thandeka said that she'd has to find the manager and doesn't know where the manager is. <br> <br> She handled the situation very poorly, as she could've said when she filtered through the que earlier that there is a gentleman that will need to jump the que. Or she could be helpped separately as there is only 2 enquiry desks available.