bad attitude and incompetency

I went to the bank to update my postal and residential address to be FICA compliant and she advised me that i could only change my postal address and my physical will remain the same even though i no longer reside at the physical address on their system and she told me that she can`t change it.. she took 2 hours and 30 minutes trying to look up the reason as to why she can`t change the address and then i advised her to call the standard bank call centre and they advised her to change the address to. had she been been competent i would have saved 2 hours and 25 minutes because it took her less then 60 seconds to do the changes on the system, but due to her incompetency she wasted my time and gave me a \I DNT GVE A FK"attitude as she made very little effort to hear to what i had to provide in the matter except to make sarcastic remarks over the phone when she phoned Standard bank. when i kindly asked what she was doing she talked to me as if i was wasting her time. This is clearly evident that some clients are not valued at Standard bank as this type of service is totally disgusting. <br> <br> Thanks<br> Olebogeng """