BAD ATTITUDE AND INCOMPETENCE WITHIN A SYSTEM

An over-payment was made to Standard Bank for money owed on a card. Standard Bank refused to track the payment at the time and informed me that I had to prove it! I could not locate the proof at the time as the house was under water and being repaired. I have since found the proof they requested and have received extremely belligerent and abusive personal comments from the representative of Standard Bank Legal Division. This particular person refused to listen, interrupted continually and shouted me down. Said she did not have to listen nor assist and hung up on me after her requirements had been met. 2.5 hours in Standard Bank Fourways!! Just par for the course of Standard Bank customer service.<br> The very bottom of 'moving forward' with Standard Bank. There was also a breach of verbal agreement on their part. This was a very small amount owing and could easily have been quickly resolved. Arrogance and lack of service and interest has created a hornets nest. <br> A dissatisfied customer whose professional family is moving to FNB.