Bad Attitude

Telephone conversation between myself and Tamara Lepan of Standard Bank on 17 February 2016 from 08h28 until about 09h00 refers. I explained my problem to Tamara on the phone but she kept on referring me to errors in my written report instead of listerning to me, take notes and resolve my problem. She showed disability in her listening skills which hampers her ability to investiigate and resolve my complaint and I lost hope to her and Standard bank in resolving my complaint and I do not know where to go now. Standard bank can be proud of having a lot of clients than other banks, but Standard bank is very poor in resolving complaints of those clients. Never the less, I must congratulate Julia van Niekerk of Springs branch whom I asked to help Tamara Lepan to resolve my complaint. Julia tried to ask those people to resolve this complaint as from last year as it is above her scope, but I see by myself that she was dealing with arrogant people like Tamara Lepan, who cannot listen