Bad attitude

I am a very frustrated customer right now, I opened an account 2 weeks ago and transferred my pension fund there ,I was advised on an investment that would make my money to be available to me at anytime and now I transferred the funds from my money market to my cheque yesterday and it hasn't clear, I need the money cause im currently busy with renovations at home, they telling me its going to take about 7 days to clear and I must go to the branch to get it clear, this is the information I Got from their contact centre and they just didn't wonna assist,Im frustrated, and need feedback as soon as possible