Bad attitude
On the 4th of August at 7:15 I made use of the Standard Bank atm at Welgemoed shopping complex. Half way through the transaction the atm just switched off. My card never came out after it rebooted half hour later. I went to the nearest branch and all they could say is it not their problem, I must go to my bank (fnb) to ask for a new card. This was my wife's card. So we had to go to fnb branch to get a new card. Fnb charged me replacement card fee and Standard bank refuses to reimburse me for this fee and my time wasted.
Dear Andre Du Toit
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Andre Du Toit
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Andre Du Toit
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
Dear Andre Du Toit
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre